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Legal

Privacy Policy

Last updated 9 July 2025

This Privacy Notice for e2e Ltd (‘we’, ‘us’, or ‘our’) describes how and why we might access, collect, store, use, and/or share (‘process’) your personal information when you use our services (‘Services’), including when you:

  • Visit our website at https://www.e2e.nz or any website of ours that links to this Privacy Notice
  • Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@e2e.nz.


Summary of Key Points

  • What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
  • Do we process any sensitive personal information? We do not process sensitive personal information (such as racial or ethnic origins, sexual orientation, or religious beliefs).
  • Do we collect any information from third parties? We do not collect any information from third parties.
  • How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
  • In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties described in this notice.
  • How do we keep your information safe? We have organizational and technical processes in place to protect your personal information.
  • What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

1. What Information Do We Collect?

Personal information you disclose to us

In Short: We collect personal information that you provide to us voluntarily.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

The personal information we collect may include:

  • Names
  • Phone numbers
  • Email addresses
  • Company / business names

Sensitive Information: We do not process sensitive information.


2. How Do We Process Your Information?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • To deliver and facilitate delivery of services: We process your information to provide you with the requested consulting, implementation, or support service.
  • To send you marketing and promotional communications: If you opt in to our newsletters or guide downloads, we may send you relevant updates. You can opt out at any time.
  • To respond to inquiries and offer customer support: We process your information to answer your questions and solve any potential issues.

3. When and With Whom Do We Share Your Personal Information?

In Short: We may share information in specific situations described in this section.

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.


4. Do We Use Cookies and Other Tracking Technologies?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

You can choose to set your browser to remove or reject cookies; however, this could affect certain features or services of our website.


5. How Long Do We Keep Your Information?

In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).


6. How Do We Keep Your Information Safe?

In Short: We aim to protect your personal information through a system of organisational and technical security measures.

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. Transmission of personal information to and from our Services is encrypted over HTTPS.


7. Do We Collect Information from Minors?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

By using the Services, you represent that you are at least 18. If we learn that personal information from users less than 18 years of age has been collected, we will take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at info@e2e.nz.


8. What Are Your Privacy Rights?

In Short: You may review, change, or request deletion of your information at any time.

  • Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time by contacting us at info@e2e.nz.
  • Cookies: Most Web browsers are set to accept cookies by default. You can choose to set your browser to remove or reject cookies.

9. Controls for Do-Not-Track Features

Most web browsers include a Do-Not-Track (‘DNT’) feature or setting you can activate to signal your privacy preference. Because no uniform industry standard for DNT signals has been finalised, we do not currently respond to DNT browser signals.


10. New Zealand Privacy Rights (Privacy Act 2020)

We collect and process your personal information under the obligations and conditions set by New Zealand’s Privacy Act 2020.

At any time, you have the right to request access to or correction of your personal information. If you believe we are unlawfully processing your personal information, you have the right to submit a complaint to the Office of the Privacy Commissioner (privacy.org.nz).


11. Updates to This Notice

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated ‘Revised’ date at the top of this page.


12. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may contact us by email or post:

  • Email: info@e2e.nz
  • Phone: 03 365 0777
  • Address:
    e2e Ltd
    126 Montreal Street, Sydenham
    Christchurch 8023, New Zealand
e2e

Let's evolve your business

Simpro specialists helping trade and field service businesses across New Zealand and Australia see where the money goes. AroFlo supported too.

Services

  • Consulting
  • Implementation
  • Optimisation
  • Customisation
  • Support
  • Virtual Admin

Resources

  • Diagnostic
  • Resource Library
  • Blog
  • Case Studies
  • TradeTuned Newsletter

Company

  • Who We Are
  • Our Core Values
  • Our Partners
  • Contact

Contact

  • 03 365 0777
  • info@e2e.nz
  • 126 Montreal Street, Sydenham, Christchurch

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